Returns & Exchanges

HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Only items purchased directly from TrendNRoll will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Returned items must be in original packaging, including any accessories, manuals, and documentation. Returned items must be unused, in the same condition that we sent it to you. Stains, folded cards, broken seals/plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in the acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling. Returns made without the receipt may be refused. Trend 'N' Roll ("TrendNRoll") reserves the right to deny any return.

HOW DO I EXCHANGE AN ITEM?

• After 30 days from the date of delivery, all sales are final.
• Exchanges will only be permitted if TrendNRoll is contacted within 30 days of the delivery date.
• Any package that is being exchanged MUST have an RMA number attached to it. Packages that are received without an RMA number will be refused upon delivery to our warehouse and will be sent back to you. RMA numbers can be obtained by contacting our customer support, and are only valid for 15 days from the issue date.
• When exchanging products, all merchandise must be in NEW condition in the original packaging and contain all accessories and instructions manuals. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.
• You are responsible for ALL shipping charges and/or price differences when exchanging an item.
• If you are exchanging a holiday gift, you must contact TrendNRoll before January 15th. Holiday gift exchanges are only eligible for orders placed November 1 through December 28. All exchanges must be in BRAND NEW condition and in the ORIGINAL packaging. 

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Did you receive a faulty unit or the wrong product? Simply not satisfied with your order?

Please contact our Customer Support team to start the return process. Please include the following information:

• Order number
• Proof of Purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

HOW LONG IS THE RETURN PROCESS?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed. For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

HOW DO I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we'll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or canceled.

To check the status of your order, please log-in to your account or contact our Customer Support team.